Payment Help
We’re sorry to hear your credit card was declined. To protect your security and privacy, your bank does not provide us with information about why your payment is being declined. Because of this, you most likely need to contact your bank directly to solve most payment issues. However, we have recommendations that might help complete your order.
What should I do now?
- Check that your credit card number was typed correctly
- Check that your credit card expiration date and CVV/CVC security number were entered correctly
- Check your billing address is the same as the postal code associated with your credit card
- Check with your bank to ensure enough funds are available and/or what is keeping your bank from submitting your order.
What happens next?
- You'll note a pending charge on your bank account. Nothing to fear! This will disappear in a few days since we have not charged you.
- You can try ordering again after reviewing the steps listed above, or use a different credit card.
- Click here to send us a message if you have any other questions. We'd love to help!
Pending charges on your credit card can be confusing but we'd love to help. When you purchase anything with a credit card, the following steps will happen.
- A pending charge will show up on your statement as the first step in purchasing. This means we are requesting the specific amount of money required for the order
- The amount will be temporarily deducted from your available balance when the charge is still pending.
- Your bank will review your transaction and after 1-5 days and determine if it will be authorized.
- If the charge is authorized the Pending status will change to "Posted" or "Billed" depending on your financial institution. The amount will also be permanently deducted from your available balance.
- If your financial institution does not authorize the purchase, the pending charge will disappear and the money will be added back to your available balance.
Depends. If we see that our system charged you, we can process a refund. If our system did not charge you yet, just wait for the pending charge to disappear in 1-5 days.
We're really sorry something went wrong when ordering and we are here to help now! Reach out through email (hello@slickmenus.com) or submit a request, and we will check if our system has actually charged you yet. Usually, those pending charges are an error and will disappear within a couple days.
The length of time it takes to receive that credit to your account can vary widely. Credit cards typically take 5-7 business days to reflect back on your account once they have been issued. Debit cards take up to 10 business days.
Submitted Order Help
To cancel an ASAP pickup or delivery order, please call our restaurant at (773) 778-6970 right away, as we may not be able to cancel the order once the kitchen has made the food. If you scheduled an order for a future date, you can cancel it or make changes an hour before the promised time of your order.
Failure to receive confirmation may be due to a variety of reasons. Two causes may be:
- Your spam filter may have blocked it. We recommend that you check your junk mail folder. It's possible your order confirmation wound up there.
- You may have entered an incorrect or incomplete email address. If you have not received a confirmation email within 20 minutes of placing your order, please call our restaurant at (773) 778-6970 or contact us.
If there's a problem with your order, please call our restaurant at (773) 778-6970
If you’re hearing that they’ve not received your order, reach us immediately on our support page and we’ll get things sorted out.